Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area)
Company: Foundever® Working hours: Full-time | 39h/week
Salary: €1,635.33 gross/month
Contract: Fixed-term contract (3 months) Start date: ASAP

Would you like to join an international fashion and footwear brand in a dynamic customer service environment?

At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor.

Key Responsibilities
Support customers via phone, chat, and email
Handle inquiries related to orders, deliveries, invoices, and claims
Deliver an excellent customer experience
Perform administrative and back-office customer support tasks

What We Are Looking For:
Native or bilingual Portuguese
Advanced English level (minimum C1)
Previous experience in customer service or call center environments is valued
Legal eligibility to work in Spain

Training




Paid training included in the contract
Duration: 5 days
Schedule: 09:00 – 18:00

What We Offer
Salary of €1,635.33 gross/month
Monday to Friday schedule: 09:00 – 18:00 (including public holidays)
International and professional work environment
Real opportunities for professional growth within Foundever®
On-site work at our Madrid hub

If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you.

At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact.

Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

📌 Portuguese-Speaking Customer Service Advisor | Madrid | Fashion Retail Project
🏢 Foundever
📍 Madrid