We are looking for a Salesforce Consultant (Business Analyst with experience in the product & consultancy) to join our professional services team. The adecuado candidate is a team player who provides business analysis services for and on behalf of redk. The focus of this positions is to work closely with stakeholders to gain in-depth understanding of customers' business strategy, processes, services, roadmap and the context in which the business operates.

Permanent contract. Flexible working approach (home office + access to our Monday coworking space). Career progression (trainings & certifications) The chance to join a high performing, committed and energetic team at a truly exciting stage of our journey.

Properly demonstrate and present solutions based on the Salesforce platform and ecosystem (Sales, Service Cloud orMarketing Cloud) Evaluate business processes, anticipating requirements, uncovering areas fo improvement, and developing and implementing solutions. Participate in multiple projects by completing and updating project documentation; managing project scope; ensuring efficient and on-time delivery of project tasks and milestones; Manage customer relationships and expectations by developing a communication process to keep others up to date on project progress. Collaborate closely with developers to implement the requirements, testing, or support system conversions, upgrades, enhancements.

Monitor,



track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables. Continuing professional development in order to keep abreast of emerging technologies, methods and best practices. Bachelor's Degree in appropriate field of study or equivalent work experience.

A minimum of 2 years of experience defining and delivering complex Salesforce implementations (Sales, Service Cloud or Marketing Automation). A minimum of 1 Salesforce Certification will be required, additional certification will be positively evaluated. Strong background and knowledge of the CRM industry.

Demonstrate a natural curiosity about emerging technologies, especially in the field of AI, and how these can enhance the Salesforce ecosystem.

Experience creating reports and giving presentations/training sessions.

Experience in Project Management Methodologies within a tech environment, Agile, SCRUM, Waterfall, etc.

Experience ofworking autonomously in a fast-paced technology company. A good level of English would be a must. Spanish as first language. redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation.

Our mission is simple: to turn our customers businesses into success stories.

📌 Analyst / Business Analyst (Santander)
🏢 redk - CRM u0026 CX Transformation
📍 Santander