Company Description XIUS is a global telecom technology company with 25 years of experience designing intelligent, secure, and future-ready network infrastructure for operators and enterprises across five continents. The company offers a modular, cloud-native Core Network-as-a-Service (CNaaS) that supports 2G, 3G, 4G, 5G, IMS, IoT, and enterprise connectivity, enabling rapid deployment and AI-driven operations. XIUS also provides a digital BSS platform for real-time monetization and subscriber management, including charging, top-up, interconnect billing, and diagnostics solutions.
Its private network offerings deliver secure, low-latency connectivity for mission-critical industrial environments such as campuses, factories, ports, and mines. Guided by the purpose of helping operators move faster and scale smarter, XIUS is part of the GV Kumar Group and is committed to keeping clients “Connected to Ambition.”
Role Description The Operations Program Manager/Director – Telecom OSS/BSS is a full-time, on-site role based in Hyderabad. This role oversees end-to-end program and operations management across OSS/BSS initiatives, ensuring that projects are planned, executed, and delivered on time, within scope, and aligned with strategic business goals. Day-to-day responsibilities include coordinating cross-functional teams, managing project milestones, monitoring operational performance, and driving process improvements for CNaaS, digital BSS, and private network solutions.
The role involves collaborating closely with internal stakeholders and external customers, resolving operational issues, preparing status reports, and maintaining governance frameworks and documentation. The individual is expected to provide leadership in optimizing service delivery, enhancing customer experience, and supporting scalability and reliability of telecom solutions.
Qualifications
Over all 10 to 15 Years of Technology Operations.
Minimum 5 Years of People and Technology Management.
Minimum 5 Years of exposure to Mobile Telecom BSS/OSS Operations.
Must possess and exhibit ‘Operations Mind Set’ – meeting 'SLAs should be the ultimate KRA.
Should manage/administer Operations Function that comprises of:
(a) People – Global Team located across Geographies and Time Zones.
(b) Platforms – Collection of complex systems built, deployed and supported by Internal and External organizations.
(c) Peer Functions – NOC, Systems/Infra, Network & Database
Should be a Quick Learner to cope up to ever emerging Technical and Functional Enhancements.
Should understand the Technical and Functional Generics & Specifics of ALL the Platforms falls into scope of the Global Operations Team.
Should understand the processes been followed. Should ensure flawless process adherence across the function.
Should perform time to time review of ‘Effectiveness of the Processes’.
Should review and revise the Processes and ensure continuous improvement.
Should understand organizational Goals, define relevant KRAs for each position/role in the Operations Function.
List of activities that forms, but not limits, the routine:
Determine appropriate staffing levels required to support customers across geographies & time zones.
Hire and train staff and establish 24x7 dedicated integral support team.
Establish formal procedures for communication among team that is spread across the globe.
Create monthly roaster such that load is evenly balanced across team that manages planned (MWs) and unplanned (CritSits) activities.
Coordinate planned and unplanned activities across the customer sites.
Ensure every learning is documented and archived such that subsequent recurrence of the same/similar issues get resolved within NO time.
📌 Operations Program Manager/Director-Telecom OSS/BSS (España)
🏢 XIUS
📍 España