Help Desk Technician (Castro Urdiales)

Help Desk Technician (Castro Urdiales)

17 ago
|
Sharp Brains Solutions
|
Castro Urdiales

17 ago

Sharp Brains Solutions

Castro Urdiales

Skill Set: Helpdesk Support Technician Level 1

Roll Type: FTE

Contract: B2B/Freelance

Days per week: 5 days per week

Language: English & Spanish

Location: Majadahonda, Spain

Key Responsibilities:

1. Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.

2. Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.

3. Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.

4. Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.

5. Assisted users with password resets,

📌 Help Desk Technician (Castro Urdiales)
🏢 Sharp Brains Solutions
📍 Castro Urdiales

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