About the RoleHTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.What would your day-to-day look likeOwn the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websitesEngage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partnersPartner with Partner Solutions on implementation and onboardingDrive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assetsBuild working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideasDefine and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation qualitySpecify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation dataStay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmapAn idóneo candidate has8+ years of product management experience,



including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space strongly preferredDesign fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean teamThe ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they buildHands-on front-end experience, having built or shipped web front ends and able to engage engineers crediblyDeep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product levelA data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation qualityWorking familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modesPerks and benefits of working with usWell-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packagesHopper covers the cost of employee premiums for private medical and dental coverageHopper also offers private life and accident coveragePlease ask us about our very generous parental leave,



much above industry standardsAccess to co-working space on demand through FlexDesk and a work-from-home stipendUnlimited PTOHopper offers a monthly cash allowance for gym memberships and to cover home office expensesCarrot Cash travel stipendEntrepreneurial culture where pushing limits and taking risks is everyday businessOpen communication with management and company leadershipSmall, dynamic teams with massive impactAbout HopperAt Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally.

In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. comLocationSpain - Remote; Barcelona - Remote;

📌 Product Manager Needed [Remote] (Barcelona)
🏢 Hopper
📍 Barcelona