Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain

¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.
Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company
Our client is a integral leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

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- Support international travellers by clarifying service and payment inquiries




- Communicate with customers and accommodation suppliers via email and phone
- Ensure high-quality customer service by identifying and understanding customer needs
- Mediate between parties and resolve issues with professionalism
- Follow set procedures and accurately log all interactions
- Work in a team-oriented environment to ensure service excellence

Candidate profile

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- Icelandic C2 level and advanced English proficiency
- Excellent written and verbal communication skills
- Strong PC skills (Office 365, CRM, internal platforms)
- Problem-solving mindset and solution-driven approach
- Motivated, goal-oriented, and customer-focused
- Adaptable to changing priorities and business processes
- Affinity with accommodation platforms
- Previous customer service experience is valued

Employer offers

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- 38.5h/week (Monday to Sunday), shift 09:00 - 20:00h
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- 22.249 € annual gross salary
- Temporary contract that go

📌 Icelandic-speaking Customer Service Representative (Barcelona)
🏢 Nordic Jobs Worldwide
📍 Barcelona