Are you passionate about building strong partnerships and driving operational excellence? Do you thrive in dynamic environments where you can make a tangible impact? We're looking for a 3rd Party Service Network Manager to lead and optimize our network of service partners, ensuring top-tier performance and seamless service delivery across markets.

Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
In this key role, you'll be at the heart of our service operations, managing relationships, improving processes, and collaborating across teams to deliver outstanding customer experiences.

This role can be based anywhere in Europe and offers a high degree of remote working flexibility. While the position is not tied to a specific office location, occasional travel within Europe is expected to support partner management, business meetings, and key projects.

In This Role Your Main Accountabilities Will Be

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- Design and implement efficient processes for outsourced on-site services within our 3rd Party Network
- Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs
- Build strong, trust-based relationships with service partners, handling daily requests and escalations
- Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations
- Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements
- Lead performance reviews and drive continuous improvement initiatives
- Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs
- Oversee monthly invoicing and reporting activities
- Manage onboarding, integration, and offboarding of service partners
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📌 3rd Party Service Manager (Madrid)
🏢 ABB E-mobility
📍 Madrid