Senior Technical Support Engineer – Security Location: Madrid, Spain – Hybrid, 3 days per week in the office Contract: Initial 12-month fixed-term contract, with strong potential for extension or conversion Language: Fluent English essential We are working with a leading cybersecurity business looking for a Senior Technical Support Engineer to join their Madrid-based team. This is a complex troubleshooting and technical escalation role, supporting customers with challenging cybersecurity issues and acting as a key escalation point before cases reach Development/Engineering. A background in cybersecurity, networking or security product support is highly desirable, with experience working on complex technical cases and a strong understanding of troubleshooting and root-cause analysis.

Handle complex break/fix technical support cases,



taking ownership from investigation through to resolution. Act as a senior escalation point, using fault isolation and root-cause analysis to diagnose challenging technical issues. 3+ years' experience in a relevant technical support or engineering environment. ~ Cybersecurity or networking industry experience is highly desirable. ~ Experience with Salesforce and Jira is desirable. ~ Fluent English is essential (B2+ minimum). ~ A fantastic opportunity to join a high-performing cybersecurity team in an international environment, working on complex customer issues and cutting-edge security technology.

Hybrid

Madrid | €45,000–€50,000 | 12-month contract | Strong extension/conversion potential

📌 Senior IT Support Engineer (Urgent) (Madrid)
🏢 83zero
📍 Madrid