To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.
WHAT YOU WILL DO
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
- Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
- Consistently meet the highest service and KPI standards of the department
- Establish and maintain relationships to build a portfolio of relevant customers
- Collaborate closely with Payments, Customs, Warehouse and Shipping

WHO YOU ARE
- Previous experience in customer service within (luxury) retail or relevant customer-facing roles
- Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
- Familiarity with customer communication and e-commerce-related technology
- Good computer skills, especially MS Office
- Conscientiousness when handling customer data
- Flexibility, resilience, and the ability to work as part of a team
- Native-level proficiency in Chinese (written and spoken)



and excellent English skills; additional languages are a plus

WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Adaptable remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the be

📌 Customer Care Specialist (Barcelona)
🏢 Mytheresa Spain Services
📍 Barcelona