About The Role
You will join one of Bigblue warehouse and work on-site daily.
In a context of strong growth and a demanding environment, we are looking for a Responsable de atención al cliente / Warehouse Success who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.
Location of the role: Marchamalo, Guadalajara
Increase customer satisfaction
- Respond to customer requests, advise them, and ensure high-quality follow-up
- Manage escalations (proactive & reactive) and coordinate internal stakeholders
- Ensure end-to-end resolution (analysis, action plan, communication, closure)
- Ensure compliance with contractual commitments (SLAs) and KPIs
- Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams

Support portfolio growth
- Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management




- Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
- Assess the operational feasibility of custom requests and help prepare quotes
- Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.)

Continuous improvement & management
- Monitor customer metrics and identify potential risks early on
- Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
- Implement proactive communication (operational updates, recommendations, incident prevention)
- Contribute to improving on-site routines and processes (quality, timelines, customer experience)

Desired Profile
- +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.)
- Fluency in English
- Excellent organizational and prioritization skills (handling multiple tas

📌 Responsable de atención al cliente (Madrid)
🏢 Bigblue
📍 Madrid