For an international project in Europe, we are looking for a Full remote Service Now Administrator / Developer with +2 years of Service Now experience and one of the following Service Now areas: ITSM, APM, CSDM, HRSD, GRC or any other area.

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

Candidates need to be fluent in English.

Tasks and responsibilities: Build and support technical design, perform development, unit testing and production deployment for Service Now implementations

- Ensure that the solution is aligned with the agreed business process design, functional design and with Service Now best practices and architecture standards
- Clarify business requirements with customers (requestors) and implement required system configuration and development changes, as per the agreed-upon technical design
- Provide timely technical support for issues resolution including UAT (User Acceptance Testing) and Post Go-Live support, including data maintenance.

Work with end users and other support teams and vendors if required

- Ensure that the required system documentation is completed and delivered prior to Go-Live




- Provide the necessary support required for preparation and delivery of end user training
- Coordinate application and platform upgrades
- Timely update assigned tasks, provide response and solution within team SLA (Service Level Agreement) and release schedule
- Profile: Bachelor or Master degree; +2 years of related work experience as Service Now Administrator/ Service Now Developer;

Experience in IT service management, ITIL certification preferred (ITIL v3-v5 Certification);

Experience with Java Script, XML, HTML, CSS, and web service integrations using REST, SOAP, xugodme etc

- Demonstrated ability with Service Now incident, change, problem, request, CMDB and knowledge management applications
- Working and configuration knowledge of Workspaces
- Up-to-date knowledge of marketplace and technology changes pertinent to Service Now, monitoring tools, and ITIL processes
- Service Now Certified System Administrator or Service Now Certified Application Developer;

Experience troubleshooting integration management, security, and application issues;

Experience on AI Skill configuration is an advantage

- Fluent in English;

📌 Servicenow administrator / developer (Arenas de Iguña)
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📍 Arenas de Iguña