We are still looking for the very Top Talent...and we would be delighted if you were to join our team More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What we look for? We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our Saa S Assisted Channels platform. The selected candidate will be responsible for defining and implementing the technical requirements for Reporting (Historic and real-time) for the assisted channels (Contact center and Branches), collaborating with the Functional product owner. Key Responsibilities: Own the technical architecture and evolution of platform capabilities within the Foundations tower. Design and evolve scalable architectures for Omnichannel servicing platforms,



Customer interaction Management, Data and analytics capabilities, Event-driven integrations, Customer View and servicing platforms, Realtime and historical processing Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards Design architectures supporting Multi-country deployments, Saa S multi-tenant environments and Embedded platform capabilities Supervise and support complex integrations between Genesys Cloud, Microsoft Dynamics 365, Data platforms, Security platforms, Customer interaction systems, Internal and external enterprise applications Collaborate with Product Managers and Functional Product Owners to translate business requirements into scalable technical solutions. Participate actively in Architecture reviews, Technical governance, Backlog prioritization, Technical risk Management, Release plan

📌 Solution architect (Valencia do Sil)
🏢 UST España & Latam
📍 Valencia do Sil