Shape the future of logistics with us At Tosca, we help the world's leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region , we're looking for a Customer Service & Asset Specialist to join our team. In this role, you'll play a key part in delivering a smooth and positive customer experience — from onboarding and order‐to‐invoice coordination to reliable day‐to‐day support. You'll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It's a role where you can truly make an impact, both for our customers and for the way we work For this role, we expect the new colleague to work from either: our Bönen (Germany) office OR our office in Agrate Brianza, Milan (Italy)



OR our office in Madrid (Spain) The chosen location will depend on what is most practical for the candidate. Your responsibilities You provide customer support in the DACH region and act as the first point of contact for questions and inquiries You maintain data and set up new customers, building long-term relationships through excellent service You monitor daily warehouse movements and proactively identify and address discrepancies You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up You handle quality-related issues and stay in close contact with the quality department until resolution Your profile You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service You are motivated and eager to learn – your motivation is more important than many years of experience You have very good German and En

📌 Customer service (Castro)
🏢 Tosca
📍 Castro