Our client is a well-established international company and European market leader, providing innovative and sustainable packaging , table-setting , and dining solutions to the hospitality and food service industry. With a strong international presence and a commitment to quality, customer experience, and sustainability, they are currently looking for a Customer Service Operations Specialist to join their Customer Care team in Sant Cugat del Vallès (Barcelona) on a full-time temporary contract. This is a fantastic opportunity for a customer-oriented professional who enjoys working in an international environment, managing customer relationships, coordinating orders, and collaborating closely with multiple departments to ensure a seamless customer experience. Your responsibilities Manage customer orders from entry to delivery, ensuring accuracy and timely processing Maintain and update customer information within the ERP system Act as the main point of contact for customers, providing excellent service and support Respond to customer inquiries regarding products, deliveries, orders,



and account-related matters Monitor stock availability, delivery timelines, and order status to proactively manage customer expectations Collaborate closely with Sales, Logistics, Finance, and Supply Chain teams to ensure smooth operations Recommend alternative products and solutions when facing stock shortages or delivery constraints Manage customer complaints, claims, and service-related issues, ensuring prompt resolution Support payment follow-up activities together with internal finance teams Ensure customer records and account information remain accurate and up to date Provide operational support to field sales teams and assist with customer-related administrative processes Contribute to delivering an exceptional customer experience while maintaining high service standards Adecuado profile Full working proficiency in Italian and English Previous experience in Customer Service, Customer O

📌 Customer service operations specialist with italian (Santander)
🏢 Babel Profiles
📍 Santander