The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. As a Solutions Engineer, you’ll help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the Role We are seeking an experienced pre‑sales solutions engineer to partner with our Digital Native customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre‑sales needs, guide their AI strategy, and identify the highest value use cases and applications. Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.

Have 5+ years of experience in a technical pre‑sales role, managing C‑level technical and business relationships with complex global organizations. Have full professional fluency in English and Spanish Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher‑level security and compliance support. Have industry experience in programming languages like Python or Javascript and working with REST APIs.





Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

About

OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. OpenAI is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US‑based candidates. return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; In addition, job duties require access to secure and protected information technology systems and related data security obligations. OpenAI General Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.

📌 Solution Engineer IT (Madrid)
🏢 Slope
📍 Madrid