The Field Service Engineer (FSE) is a highly visible, customer-facing role critical to the delivery of logistics applications. FSEs apply broad technical knowledge and industry best practices to install, commission, test, and hand over Cognex systems and solutions to system integrators and end-user customers. Working independently on standard assignments and escalating complex issues as needed, FSEs perform customer acceptance testing, troubleshooting, diagnostics, and system optimizations to achieve predefined operational acceptance criteria. Typical applications include parcel and pallet conveyor systems, sorters, in-motion scales, dimensioning systems, label printer/applicators, scanners, sensors, and PLC-controlled solutions. Essential Functions: Develop and implement on-site electrical, optical, and/or mechanical system modifications and optimizations to achieve designed performance specifications and engineering requirements. Perform on-site engineering activities, including installation, startup, testing, troubleshooting, and fault diagnosis of complex systems, materials,



and components. Serve as the primary customer contact for administrative and technical matters on assigned projects. Assess customer needs, determine appropriate ownership for issue resolution, and keep Sales and Service Management informed of project status, service issues, and potential sales opportunities. Provide basic training and mentorship to new LFSEs, LPIs, LSPs, and customers. Review and approve the operational quality of equipment and systems, and train customers on system operation and maintenance. Deliver timely, detailed, and accurate reports on service activities and product performance. Demonstrate safe work practices in equipment handling, electrical/electronic procedures, and diverse site environments. Maintain current product knowledge and attend required training to stay up to date with technology advancements. Knowledge, Skills, & Abilities: Demonstrated ability to indep

📌 Field services engineer (Vitoria-Gasteiz)
🏢 Cognex
📍 Vitoria-Gasteiz