Who We Are Wall Street English is a general leader in English language education, with over 50 years of experience and more than 3 million students taught across 35 countries. Our Mataró center on La Rambla delivers a premium, blended-learning experience that genuinely changes careers and lives. We believe learning English opens doors — and our job is to make sure every student walks through them. The Role As Service Manager, you are the educational heartbeat of the center. You own the student experience from the moment someone enrolls through to renewal and referral. You teach, you coach, you create community — and you make sure our methodology delivers real results, every day. This is not a back-office role. You will be visible, active, and directly responsible for the quality of learning that keeps students coming back. What You'll Do Student Experience & Learning Deliver a consistently premium educational experience aligned to the Wall Street English methodology. Guide and support students through their learning journey — from first lesson to program completion.



Ensure students achieve measurable learning milestones and trust the method. Manage all student concerns and feedback; log and resolve same day. Teach lessons, Encounters, Social Club activities, and complementary classes as needed. Operations & Standards Ensure classroom readiness before every session — no exceptions. Maintain IT assets, center visual presentation, and supply inventory. Follow all Standard Operating Procedures to uphold brand consistency. Manage monthly inventory checks and provide two supplier quotations to the Centre Director when restocking. Contribute to daily and monthly reporting requirements in Core Course. Community & Growth Organize and lead monthly Social Club activities to drive student engagement. Create photo and video content from center events. Support student retention and referral targets. Drive alumni engagement through digital tools and in-center promotion. Partner wit

📌 Service manager (Santander)
🏢 Wall Street English
📍 Santander