Who we are Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world. We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development. Currently we need to reinforce our Sales team by incorporating an Sales Assistant. Your Role Assisting in sales and setting up new customer accounts Ordering samples and documentation for customers and following up with them Entering quotations and sales orders, following up and keeping the customer informed on the status of orders Co-ordinate the arrival of goods with the Purchasing Department to ensure delivery on time Generate and prepare export documentation and liaise with HQ for export information and documentation Manage customers through open and interactive communication Identify and assess customer needs.
Manage customer complaints by following up to ensure their resolution Maintain customer databases Communication and coordination with other departments Your Skills and Experience Previous and recent experience of at least 2-3 years in the administrative area in a related field with excellent customer service skills. We will consider you to bring higher education in the field of economics (ADE, Business Administration, etc.) or chemistry, among other related training. High level of English Desire to be part of a fast growing company with the opportunity to progress as a professional. Strong communication skills and able to work alone and as part of a team; enthusiastic and reliable Organised person Experience with Navision ERP a plus Additional Information We offer a benefits package which includes: Option to work remotely 1 whole day and 2 afternoons per week. Versátil working hours Free language classes depending on the needs and other training courses. Health Insuran