Tier 2 Workshop Technician – Madrid Workshop Location: Madrid, Spain Department: General Service & Technical Support Reports To: Global Service Manager Role Overview We are looking for a highly motivated and technically skilled Tier 2 Workshop Technician to join our Madrid workshop team. This role is focused on advanced diagnostics, repair, refurbishment, and technical support of ART laboratory equipment and associated systems. The Madrid workshop acts as the global hub for RMAs, advanced troubleshooting, and technical escalation support. The successful candidate will work closely with Global Field Service Engineers, distributors, QA/RA teams, and technical support teams worldwide. This is a hands-on technical role requiring strong problem-solving skills, attention to detail, and the ability to support engineers remotely across multiple regions and time zones. Key Responsibilities – Workshop Repairs & RMAs - Perform Tier 2 diagnostics, repairs, and refurbishment of returned equipment (RMAs). - Conduct detailed fault finding on mechanical, electronic,



software and network-related issues. - Carry out testing, calibration, verification, and final quality checks before release. - Complete workshop documentation and QA release paperwork accurately. - Manage repair turnaround times while maintaining high-quality standards. - Support refurbishment and re-certification of equipment and systems. Key Responsibilities – Global Technical Support - Provide remote Tier 2 technical support to Field Service Engineers and distributors globally. - Assist with troubleshooting complex customer escalations and recurring technical issues. - Support onsite engineers during installations, repairs, and software/network troubleshooting. - Escalate and communicate product issues effectively to development, QA, and operations teams. - Contribute to technical knowledge sharing and internal support documentation. Systems & Infrastructure Support - Assist with server, virtualization, and network t

📌 Workshop technician (Santander)
🏢 Genea Biomedx
📍 Santander