Manatal is an HRTech software service (B2 B Saa S) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries. Our mission is to offer best-in-class AI-powered technology to help small, medium, and large businesses transform the way they hire, manage candidates, and scale recruitment operations. About the Role We are looking for a Sales Operations Manager to own and optimize the operational infrastructure supporting Manatal's commercial teams within the Customer Success and Support organization. The idóneo candidate is a highly technical, process-driven, detail-oriented operator who can turn business requirements into scalable systems, clean processes, accurate reporting, and automation-led execution. You will own the implementation and governance of key commercial processes, including CRM configuration and hygiene, lead assignment workflows, reporting infrastructure, sales operations automation,



and cross-functional operational projects. You will also manage a team and ensure that leadership has accurate, timely, and actionable visibility into commercial performance. Revenue Operations and Process Ownership Own the implementation, governance, and continuous improvement of operational processes across our Customer Success and Support department. Translate leadership-defined business requirements into scalable workflows, CRM configurations, reporting structures, and operational procedures. Own lead assignment processes, CRM routing logic, lifecycle stages, pipeline hygiene, data quality, and operational compliance within our CRM. Identify process gaps, execution risks, and operational inefficiencies before they become recurring problems. Build and maintain clear process documentation for commercial workflows, tools, policies, and operating procedures. Ensure operational processes are co

📌 Sales operations manager (Santander)
🏢 Manatal
📍 Santander