Customer Service & Sales Administration Manager (Temporary) Alcantarilla (Murcia), Spain | Hybrid Are you ready to bring order to complexity and turn processes into performance? This is your chance to step into a pivotal leadership role within our Customer Excellence Department, where precision, collaboration, and impact come together. At Hero, this role is not about maintaining the status quo. It's about shaping how our commercial engine runs, empowering teams through change, and ensuring our customers experience seamless, reliable service every single day. As Customer Service & Sales Administration Manager, you will be at the heart of a major transformation—driving new ways of working, integrating teams across borders, and setting the foundation for operational excellence. What you'll achieve Lead Process Transformation: You will drive the implementation and stabilization of new processes across order management, invoicing, pricing, and returns, ensuring smooth transitions and strong stakeholder alignment. Champion Change & Adoption: You will promote best practices,



guide teams through change, and ensure new ways of working are fully embedded across Customer Excellence and Sales Administration. Design for Efficiency: You will define and implement the organizational model that best supports the new processes, bringing clarity, ownership, and efficiency—while successfully integrating the Portugal team. Fuel Continuous Improvement: You will proactively identify opportunities to optimize workflows, improve service quality, and elevate operational efficiency across the function. Empower High-Performing Teams: You will lead with confidence and collaboration, creating an environment where teams feel supported, accountable, and motivated to deliver excellence. Who you are Process-Driven Leader You bring proven experience leading teams and managing end-to-end order management processes. You combine structure, clarity, and decisiveness to keep operations running smoothly. S

📌 Customer service (Santander)
🏢 HERO
📍 Santander