Hello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a integral company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. About the offer The Lounge Manager is responsible for the overall operation, service excellence, and guest experience within the VIP lounges at Madrid-Barajas Airport. This role ensures that all guests receive a premium, seamless, and personalized service aligned with company standards, while complying with AENA regulations and airport policies. The Lounge Manager leads, motivates, and develops the lounge team to deliver exceptional hospitality in a fast-paced, multicultural environment. This role reports directly to the Operations Manager. Responsibilities Oversee daily lounge operations, ensuring smooth, efficient, and high-quality service delivery at all times Manage HSK, F& B and GSO team of the lounge coordinating with department leaders. Maintain exceptional guest experience standards,



proactively addressing guest needs and resolving issues promptly Lead, train, and supervise a diverse team, fostering a culture of service excellence and continuous improvement Ensure compliance with AENA regulations, health & safety standards, and company policies · Manage staffing levels, scheduling, and performance evaluations Monitor and control operational costs, including labor, food & beverage, and supplies Coordinate with airport authorities, airlines, and internal departments to ensure seamless operations Maintain lounge presentation standards, including cleanliness, ambiance, and product quality Analyze guest feedback and performance metrics to implement service improvements Handle VIP guests, special requests, and high-profile client interactions with professionalism and discretion Prepare and deliver regular operational reports (daily, weekly, and monthly), including performance m

📌 Vip lounge manager (Santander)
🏢 Plaza Premium Group
📍 Santander