Experteer Overview
As a Customer Risk Manager, you will lead risk mitigation and escalation strategies for Salesforce's Spanish-speaking customers in Spain, guiding high-impact resolutions. You will orchestrate cross-functional collaboration across engineering, product, and executive teams, providing clear updates to both customers and internal stakeholders. Your work will translate complex challenges into actionable plans that protect partnerships and reduce attrition. You will operate at executive level, leveraging data-driven insights to improve customer health and outcomes. This is a mission-driven role at the heart of customer success and risk management.

Compensaciones / Ventajas
• Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership
• Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths
• Evaluate the business impact of customer risks to prioritize resources, establish clear action plans, and accelerate resolution timelines
• Deliver clear, structured, and factual status updates in Spanish and English to customer leadership and internal stakeholders




• Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products
• Facilitate alignment across matrixed organizations to ensure customer expectations are managed transparently and effectively

Responsabilidades
• Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery
• Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment
• Strong written and verbal communication skills, with a track record of translating complex concepts into business outcomes for executive audiences
• Ability to drive timely action and influence cross-functional teams without direct authority
• Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack)
• Professional working fluency in Spanish and English (written and verbal) for executive-level communication and documentation
• Bachelor's degree or equivalent practical experience

Requisitos principales
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📌 Customer Risk Manager (Madrid)
🏢 Salesforce
📍 Madrid