PACS is seeking an Incident Management Analyst to safeguard the end-user support experience across all IT support tiers. The role monitors live ticket flow, audits work against service standards, and conducts service recovery to keep issues from stalling.
Works to ensure CSAT and SLA/OLA performance across PACS' network. Reporting to the Director of IT Support, the idóneo candidate has ITSM/ITIL v4 knowledge, strong communication, and experience with ServiceNow and RingCentral ACE in a
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📌 Incident management analyst: elevate it support quality (Cataluña)
🏢 Pikes Peak Post Acute
📍 Cataluña
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