Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain
Join a multicultural support team representing a prestigious travel company. You'll be the connection between integral travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
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Support international travellers by clarifying service and payment inquiries
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Communicate with customers and accommodation suppliers via email and phone
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Ensure high-quality customer service by identifying and understanding customer needs
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Mediate between parties and resolve issues with professionalism
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Follow set procedures and accurately log all interactions
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Work in a team-oriented environment to ensure service excellence
Candidate profile
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Icelandic C2 level and advanced English proficiency
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Excellent written and verbal communication skills
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Strong PC skills (Office 365, CRM, internal platforms)
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Problem-solving mindset and solution-driven approach
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Motivated, goal-oriented, and customer-focused
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Adaptable to changing priorities and business processes