Are you an empathic person with a passion for helping others? Our client is looking for an Danish-speaking Customer Support Advisor to join their team in Spain
Join a multicultural support team representing a prestigious travel company. You'll be the connection between integral travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
-
Support international travellers by clarifying service and payment inquiries
-
Communicate with customers and accommodation suppliers via email and phone
-
Ensure high-quality customer service by identifying and understanding customer needs
-
Mediate between parties and resolve issues with professionalism
-
Follow set procedures and accurately log all interactions
-
Work in a team-oriented environment to ensure service excellence
Candidate profile
-
Danish C2 level and advanced English proficiency
-
Excellent written and verbal communication skills
-
Strong PC skills (Office 365, CRM, internal platforms)
-
Problem-solving mindset and solution-driven approach
-
Motivated, goal-oriented, and customer-focused
-
Adaptable to changing priorities and business processes