We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a general scale while striving for greater equity and opportunity – inside and outside our organization.
As a Customer Success Manager in our South team you will work closely with agile, technology-focused brands to help them realize value from their investment in Braze.
Own client renewals, retention and net retention targets for your customers
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly




Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
You are passionate about customer success and find satisfaction in helping your customers achieve great things. You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with agile, technology savvy scale customers with between 100 and 1,000 employees.
~ You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
~ You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
~ You have excellent time management skil

📌 Customer Success Manager (España)
🏢 Braze
📍 España