Office based 4 days a week in Fortinet's Madrid office

Need to be Spanish/English speaker - business level

Key Responsibilities:

* Develop a deep understanding about the customer business/technical needs to
provide technical information, guidance and support

* Become a trusted advisor by proactively guide your customers with technical
recommendations and best practices

* Run advanced troubleshooting on the full range of Fortinet products,
reproduce customer environments on lab equipment, recommend potential new
solutions

* Take initiatives and ownership of customer incidents to drive for timely
resolutions

* Manage customer communications and expectations until the closure of each
case

* Participate in customer conference calls or face to face customer meetings

* Produce service reports to summarize service activity and performance for key
stakeholders

* Report Software/Hardware related issues to R&D; department and assure
follow-up

Skills and Attributes Requirements:





* Good understanding of data networking protocols, specifically TCP/IP, routing
and switching

* Hands-on experience on security products and technologies (e.g. Firewalls,
IDS/IPS, DDos, VPN, Web application Firewall)

* Strong troubleshooting and problem solving skills

* Face to face and remote customer management experience

* Previous experience in a technical support position with telco or large
enterprise space.

* Strong interpersonal and communication skills

* Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

* Minimum of 6 years of experience in a technical support/post-sales role

* Bachelor’s degree in Computer Science, Software Engineering or related field,
or an equivalent experience

* Fortinet certification FCP, FCSS, FCX a distinct advantage or similar

LI-NC1

📌 Technical Account Manager (Madrid)
🏢 Fortinet
📍 Madrid