Location: Hospitalet de l’Infant| Type: Full-Time, Permanent.

You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling

Responsibilities:
What You'll Do
· Ensure perfect order fulfillment of orders and resolve issues as required
· Work closely with sales management for billing adjustments
· Key transactional contact for customers
· Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
· Update customer master information in ERP
· Process billing related adjustments (e.g. returns, credit/debits)
· Document and follow up of internal and external complaints
· Identify opportunities for process improvement
· Take part in process optimisation and automation projects




· Contribute to the standardisation of procedures and internal documentation.
· Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:
Who You Are
· College/university degree
· Fluent English, and Spanish language
· ERP knowledge is an advantage
· Troubleshooting/problem solving skills
· Ability to build relationships
· Customer Service experience is an advantage
· Good communicatonal skills
· Precise, detail-focused
· Ability to multitasking
· Able to cope with stress
· Positive attitude, friendly, empathy
· Proactivity and initiative.
· Adaptability to change.
· Ability to influence and communicate with a wide range of stakeholders
· Accountibility and ownership
· Follows the rules, but also thinks out of the box and is open for other solution

📌 Customer Experience Representative (España)
🏢 Krypton Chemical
📍 España