Please Note : Must work 5 days from office in Concordia, Italy and Madrid, Spain
Position Summary
We are looking for a highly motivated and capable IT End User Computing Engineer to join the Global IT Ops team. You will be expected to provide support both onsite and remotely to all Client employees. This is a great opportunity for someone with 5-8 years of IT EUC experience to take the next step in their career, working as part of a dynamic and cutting-edge team for a leading integral company.
Primary Duties / Responsibilities
- Responds to and resolves hardware and software service requests using the ticketing system for local and remote employees.
- Manage the resolution of all incidents/tickets, per respective SLAs and guidelines.
- Report escalations and potential issues to the IT Manager.
- Create documentation, using standard templates,
for use by IT support teams and end users; perform content reviews and update as needed.
- Support and troubleshoot incidents of medium complexity to resolution for local and remote employees.
- Configure new computers with a standard image and prepare for deployment using Microsoft Intune and JAMF.
- Provide telephony support: Polycom, Cisco, and mobile phone devices (iOS and Android), including softphone.
- Provide internal support for PSL Client products such as the PSL Client suite.
- Provide in-room hardware support for Meeting Rooms including all aspects of AV (Crestron, Dolby, Logitech) and Room Wizard administration.
- Provide wireless device support (WLAN) for laptops, mobile devices, and tablets.
- Maintain documentation as required by management (assets inventory, knowledgebase, solutions etc.).
- Assist with employee moves and new hire desk setup in the office.
- Assist with receiving deliveri
📌 End User Support Specialist (Madrid)
🏢 Response Informatics
📍 Madrid
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