Mandatory Skills

- Service level assessment and management. Previous experience with third party engagement.
- Familiar with ITIL concepts and methodology.
- Strong understanding of IT and Cyber BAU operations and change management.
- Experience working in a regulated environment.
- Experience managing a team.
- Strong risk management and risk assessment skills.
- Data analysis and reporting skills relating to vendor performance metrics and cost savings exercises.
- In-depth knowledge of data privacy laws and industry standards such as GDPR, PCI DSS, NIST Cybersecurity Framework, and ISO/IEC 27001.
- Contract management. The ability to negotiate and manage contracts and Service Level Agreements (SLAs) that include specific cybersecurity clauses, breach notification timelines, and audit rights etc.
- Strong communication and teamwork skills with confidence to be an effective team leader
- Strong time management, adaptability, and organisational skills. xsgfvud
- Problem-solving, critical thinking, and creativity skills are essential when managing a rapidly and constantly changing environment.

📌 IAM Service Manager (Recoletos)
🏢 Infinity Quest
📍 Recoletos