Position: NOC to SOC Transition ManagerLocation: Madrid, Spain (3 Days onsite a week).Duration: Permanent/ Freelance.Job SummarySeeking an experienced Transition Manager to lead the migration of Network Operations & Maintenance services to a Global Delivery Model. The role involves managing service transitions, knowledge transfer, international teams, client engagement, and governance activities while ensuring service continuity.Mandatory SkillsNetwork Operations & Maintenance environmentsLeading Managed Service TransitionsExperience managing global/multicultural teamsExperience with Telecom clientsKnowledge of Integral Delivery & Offshore OperationsKPI/SLA management and service governanceStrong stakeholder, risk, and escalation management skills.Nice to HaveExperience with NOC L1/L2 operationsOperational transformation or service centre consolidation projectsLarge outsourcing contracts (> 250 FTE)NOC to SOC transformation experience.CertificationsITIL Foundation / ITIL Managing ProfessionalPMP or PRINCE2Agile / ScrumKey CompetenciesMulticultural LeadershipExecutive CommunicationClient NegotiationConflict & Escalation ManagementAnalytical Thinking & Risk ManagementResults-Oriented Mindset

📌 Noc To Soc Transition Manager (Madrid)
🏢 Hays
📍 Madrid