** Freelance opportunity ** Start Date : ASAP Latest Start Date : 1st September (As companies in Spain mainly close for August) Hours: 40 hours per week Location: Barcelona area (2 days per week On-Site with 3 days Remote) LOA: 6-9 months initially with potential Extensions – Ideally candidates must be open to becoming a Permanent Employee after this period Title: CMDB Process Owner & Service Now CMDB Manager We are seeking an experienced CMDB Process Owner & Service Now CMDB Manager to lead the implementation, and continuous improvement of our Configuration Management Database (CMDB) and related processes. This role is critical to establishing a reliable, high-quality CMDB that enables effective IT Service Management, supports operational excellence, and drives data-informed decision-making across the organization. The successful candidate will combine strong process ownership capabilities with hands-on Service Now CMDB expertise, acting as a bridge between technical teams and ITSM governance. Key Responsibilities ? Process Ownership & Governance
- Define, implement, and own the Configuration Management process aligned with ITIL best practices
- Establish policies, standards, and procedures for CMDB governance
- Define and maintain CI classes, attributes, and relationship models
- Ensure alignment with Incident, Problem, and Change Management processes ? CMDB Strategy & Roadmap
- Execute a phased CMDB roadmap and maturity model
- Define scope and priorities for CMDB data and services
- Drive adoption and value realization across IT and business stakeholders




- Continuously assess and improve CMDB capabilities ? Service Now CMDB Management
- Configure and optimize CMDB within Service Now
- Manage and enhance Discovery, Service Mapping, and integrations
- Collaborate with platform teams on enhancements and releases
- Ensure adherence to best practices, including CSDM where applicable ? Data Quality & Governance
- Define and track CMDB health KPIs (completeness, accuracy, timeliness)
- Establish data ownership and stewardship models
- Conduct regular audits and lead data remediation initiatives
- Implement automation to improve data quality and consistency ? Stakeholder Management
- Act as the central point of contact for all CMDB-related topics
- Collaborate with infrastructure, application, cloud, and security teams
- Drive accountability for CI ownership across the organization
- Provide training, guidance, and communication to stakeholders ? Continuous Improvement
- Identify opportunities to enhance CMDB usage and value
- Promote CMDB-driven use cases (e.G., impact analysis, reporting, automation)
- Introduce automation and innovation where appropriate




- Benchmark against industry standards and best practices Required Qualifications ✔ Experience
- Proven experience in Configuration Management and CMDB implementation
- Strong background in IT Service Management (ITSM) environments
- Hands-on experience with Service Now CMDB ✔ Technical Expertise
- Experience with: Service Now CMDB, Discovery, and Service Mapping CI data modeling and relationship design Integrations and data ingestion from multiple sources
- Solid understanding of IT infrastructure (servers, networks, cloud, applications) ✔ Process & Governance
- Deep understanding of ITIL-based Configuration Management
- Experience defining governance frameworks and data quality standards
- Familiarity with CMDB maturity models and best practices ✔ Soft Skills
- Strong stakeholder management and influencing skills
- Ability to drive accountability without direct authority
- Excellent communication skills (technical and non-technical audiences)
- Structured, analytical, and solution-oriented mindset ✔ Preferred Qualifications
- Service Now certifications
- Experience with Common Service Data Model (CSDM)
- Experience in large-scale CMDB transformation initiatives
- Background in consulting or complex enterprise environments MUSTS: “Hands-On” Service Now CMDB experience Good Attitude / Strong Communication skills Management / Stakeholder Management background Open to becoming a Permanent Employee after this period ADVANTAGES: Previous Experience Implementing Service Now CMDB from scratch Fluent Spanish / Catalan

📌 Servicenow Cmdb Process Owner (España)
🏢 Oxford Global Resources
📍 España