Customer Success Manager: Indigitall At Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaa S platform, we help Europe's largest brands to communicate with billions of devices every day, turning conversations into real business impact. Now, we're looking for a Customer Success Manager who wants more than "account management". Someone who seeks ownership. Someone who understands that customer success = growth. Someone ready to become a true strategic partner for enterprise clients .Your missi on Your role sits at the heart of Indigitall's growt h. You'll own a portfolio of enterprise customers across Europe, ensuring they extract real, measurable value from our platform, and naturally expand their use of our communication channels as their business grow s. You won't just "support customers". You'll help them adopt, scale and succee d. You'll act as a trusted business partner, understanding each client's challenges, goals and technical context, and translating that into clear value propositions that drive retention/expasio n.What you'll do Own and grow your customer portfo lio Manage and expand your own book of enterprise accounts across Euro pe. Build strong, long-term relationships with key stakeholde rs. Identify growth opportunities through upsell and cross-se ll. Drive adoption, retention and va lue Lead onboarding, deployment and adoption progra ms. Ensure each customer has a clear success plan in pla ce. Conduct regular check-ins and strategic business reviews (QBR s).



Proactively identify churn risk and work to eliminate it. Become the voice of the custo mer Act as the internal advocate for your custome rs. Translate feedback, usage patterns and pain points into actionable insights for Product and Tech tea ms. Participate in internal discussions to help shape product evoluti on. Work cross-functiona lly Partner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer's architectu re. Manage multiple customers simultaneously, each at different lifecycle stag es. Elevate the Customer Success funct ion Create and improve onboarding and training materia ls. Identify ways to optimize processes and strengthen CS initiatives across the compa ny. What we're looking for4+ years of experience in Customer Success within B2 B enterprise Saa S (ideally in communications, CPaa S, or similar environment s). Proven track record of retaining and growing recurring reven ue. Strong ownership mindset over quota, expansion and pipeline heal th. Ability to think critically and challenge the status q uo. High empathy for customers, paired with a genuine drive for growth and reven ue. Excellent communication skills in English and Spanish across phone, email,



Linked In and live professional conversatio ns. Comfortable navigating both business and technical discussio ns. Highly organized, proactive and capable of managing complexi ty. What we of fer Permanent contract within a solid and growing international CPaa S company, with long-term vision and stabili ty. Base salary + performance-based incentives, linked to customer growth and portfolio development, paid quarterly with clear and transparent criter ia. Structured onboarding and ramp-up period, designed to help you succeed step by step before taking full ownership of your portfol io. Healthy performance culture: ambitious goals with moderate pressure, realistic expectations and strong managerial suppo rt. Supportive, people-first environment, where collaboration, respect and trust are part of everyday work, not just wor ds. High-quality leadership and close management, focused on guidance, feedback and professional developme nt. Multicultural and international team, with colleagues across Europe and the Americ as.Life at Indigi tallAt Indigitall, you'll find people who roll up their sleeves, take ownership and make things happen. We're builders, not specta tors. Our platform already supports companies like Carrefour, Bankinter, LG and Securitas Direct, delivering over 1 billion messages per day — and we're just getting sta rted. With HQ in Madrid, we're proud to be an international team of 90+ people across 15 countries, united by curiosity, ambition and a shared belief in better business communica tion.

📌 Customer Success Manager En Indigitall (España)
🏢 Hanbai.io
📍 España