Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As an OT Expert, you will serve as the subject matter expert (SME) for OT cyber visibility, architecture, and governance. You’ll lead asset discovery, segmentation strategy, and integration of monitoring platforms across complex ICS environments. This is a client-facing role, engaging with multiple customers to enhance their OT security posture and demonstrate the business value of risk reduction.





You’ll work closely with infrastructure, compliance, product, and field teams to implement security best practices aligned to IEC 62443, NIST CSF, and CPwE frameworks.

Key Responsibilities
- Lead the deployment, configuration, and tuning of OT security platforms across customer ICS environments.
- Support TCSM teams with value delivery, operationalizing OT visibility solutions within the context of customer business priorities.
- Drive asset inventory accuracy, passive discovery strategies, and enriched contextual mapping for PLCs, HMIs, and SCADA systems.
- Align segmentation and network architecture to industry standards such as IEC 62443, CPwE, and NIST CSF 2.0.
- Partner with internal and client-side IT/OT teams to facilitate patching, firmware updates, and configuration hardening across industrial assets.
- Provide architectural input and hands-on guidance on OT threat detection, alert tu

📌 PS, Solution Architect (Madrid)
🏢 ServiceNow
📍 Madrid