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Esplora la tua prossima opportunità in un'organizzazione Fortune General 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire.
Descrizione Impiego
Are you a good decision-maker? Are you good at managing people? Do you have concerns? Do you enjoy challenges and working in a dynamic and stimulating work environment, with new challenges to solve every day? Then this job is for you
We're looking for a new Team Leader to fill a vacant position in Barcelona. This isn't a job for just anyone; we're looking for someone special... we're looking for YOU
What do you do in a day?
- Management of the staff under your supervision. Coaching and training the team.
- Identification and development of potential talents for the company.
- Focus on excellence in customer service.
- Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives.
- Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring.
- Coordination of project management projects. Communication with other departments for project execution (BaSE, IE, etc.).
- Coordination of center and service audits. Follow-up on issues found.
- Resource planning, holiday planning, peak hours, aircraft adjustments and execution.
- Support with operational functions when necessary.
What do we offer?
- Competitive salary + health insurance
- Ongoing training
- Varied work with opportunities for growth.
What should you be able to do?
- Higher Vocational Trai
📌 Operations Team Leader (Barcelona)
🏢 UPS
📍 Barcelona