The Local Service Transition-CTT & Country Specialist Consultant plays a key role in ensuring that

country-level and regional implementations move smoothly from project delivery into stable

operational reality. Working closely with the Global Service Transition Consultant and other project

stakeholders, this role oversees all local transition activities and ensures that each implementation

is completed within the agreed scope, quality, time, and budget.

As the primary Service Transition representative at country level, the consultant brings deep local

insight into processes, regulatory requirements, system behaviour, and operational needs. The role

ensures that local systems, documentation, configurations, and support structures are fully

prepared for go-live, and that general implementation standards are correctly applied and adapted

only when legally or operationally necessary. The consultant also supports executing testing and

validation activities, risk identification, mitigation planning, and cutover/hypercare support to secure

a smooth transition to Operations.





Additionally, as part of the Client Training Team (CTT), the role ensures the delivery of quality training

sessions to clients when required by the project. This includes preparing and adapting training

materials, conducting country-specific training sessions, and ensuring that both client teams and

internal Operations are ready to operate the solution eƯectively after go-live.

Overall, this role is essential for bridging global methodologies with local realities, ensuring

compliance, readiness, and a successful transition from implementation to Business-as-Usual at

country level.

Main Responsibilities

 Act as a country specialist, applying HR/Payroll expertise, statutory requirements, local

processes, payroll rules, and compliance needs.

 Support colleagues on country-specific topics and assist the country ST SME when needed.

 Lead local workshops to ensure clients understand i

📌 Local Service Transition-CTT (Granada)
🏢 Strada
📍 Granada