Experience the power of a game-changing career

Want to be part of an innovative and growing team?

We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry.

What You Will Do in This Role

As a Fashion Support Consultant, you will:

· Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
· Take incoming calls from boutiques and shops via telephone and resolve demands.
· Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
· Escalate potential service issues initially with Mentor.



To follow all the processes and procedures of the project.
· Ensure contractual SLA is maintained.
· Provide cover for other Agents in their absence, either within the same team or across teams.
· Liaise with Supervisors/ Mentors on specific projects where requested.
· To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
· To attend regular Team Meetings.
· To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Your Qualifications

· Native level of Turkish plus a fluent level of English
· Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
· Good disposition to work in a customer service environment
· Customer care skills - ability to listen to and understand the customers' needs
· Ability to t

📌 Fashion Support Consultant (Barcelona)
🏢 Concentrix Spain
📍 Barcelona