Salary: £25,583 to £25,989
Working Arrangements: Full Time
Hours of Work: 37 hours
Status of Employment: Fixed Term - *This is a fixed-term maternity cover role for up to 12 months; however, the contract may end earlier if the substantive postholder returns to work before the end of the fixed-term period.*

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur,



and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Income Assistant role:

We have an exciting opportunity to join our Income team as an Income Assistant

The Income Assistant role will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures whilst providing a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.

Key duties and responsibilities of our Income Assistant:
- Liaise with and assist front line services with customer enquiries on rental matters.
- Advise and support internal services on rental issues in order to provide an effective customer and estate management service.
- Provide a responsive service to customers’ enquiries/concerns on rental issu

📌 Income Assistant (Llodio)
🏢 Berneslai Homes
📍 Llodio