About the role:
We're looking for a
Senior Community Specialist
to lead and grow one of our largest merchant communities. This role sits at the intersection of community building, customer insights, brand reputation, and merchant success. You'll be responsible for creating meaningful experiences for entrepreneurs, fostering engagement, identifying opportunities and risks, and helping shape how thousands of merchants experience our brand. You'll work closely with Product, Support, Marketing, Education, and Leadership teams to ensure the voice of our merchants is heard and acted upon. This is a highly autonomous role for someone who can balance strategic thinking with hands-on execution.

Your daily tasks will include:
Community Growth & Engagement:
- Own the day-to-day management of a large online merchant community.
- Develop and execute engagement campaigns, events, and initiatives.
- Foster a welcoming, supportive, and high-value community environment.
- Encourage member-generated content, peer-to-peer support, and community leadership.




- Monitor community health metrics and continuously improve engagement.

Community Programs:
- Manage and grow ambassador, advocate, or community leadership programs.
- Recruit, onboard, and support top community contributors.
- Create opportunities for members to share expertise and success stories.
- Build scalable systems that empower community members to contribute.

Brand Reputation & Crisis Management:
- Monitor community sentiment and identify emerging risks.
- Respond to sensitive conversations with empathy and professionalism.
- Partner with internal teams during product launches, incidents, and major announcements.
- Help protect and strengthen brand trust during challenging situations.

Customer Insights:
- Gather merchant feedback and surface actionable insights.
- Conduct surveys, interviews, and feedback initiatives.
- Identify recurring pain points, opportunities, and trends.
- Partner with Product and Support teams

📌 Senior Community Specialist (Barcelona)
🏢 FYUL
📍 Barcelona