Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary
Job Description
What you’ll do...
We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager,



you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards.

You will:
- Answer internal and external phone calls promptly and courteously.
- Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules.
- Coordinate with other departments (Housekeeping, Engineering, F&B;, etc.) to ensure timely fulfillment of guest needs.
- Record, track, and dispatch requests to the relevant departments.
- Handle Room Service, wake-up calls, voicemail, and restaurant/spa reservation requests.
- Redirect calls or inquiries to the appropriate department when needed.
- Perform quality checks to ensure guest requests are completed to standard.
- Respond to guest complaints or concerns with empathy and professionalism.
- Monitor service trends to identify gaps and opportunities for improvement.
- Uphold service excellence standards

📌 Guest Services (España)
🏢 Sls
📍 España