Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how
in an enchanting and creative environment. Our Maison is looking for talented
individuals who contribute to developing and transmitting their expertise with
care and no compromise. At Van Cleef & Arpels you will be surrounded by
passionate experts and will contribute to many new projects which allows our
Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire
talents from many different backgrounds and experiences. We believe that when
diversity and inclusion are fully embraced and empowered, creativity and
knowledge emerge to deliver excellence.

Following the Maison guidelines, the Sales Associate will have to help increase
the boutique turnover, to increase the number of clients and to increase the
average selling price, promoting the purchase of higher value items and/or
complimentary products.

Advising, Selling & Clienteling

•Welcome clients and proceed the sales (presentation, payment…) following the
Maison’s selling ceremony




•Actively contribute to boutique turnover
•Recruit clients
•Develop loyalty of existing clients through clienteling actions and follow-up
clients all along their journey with the Maison
•Follow boutique’s & personal action plans to reach sales target
•Know the boutique KPIs
•Participate in commercial & non-commercial events for the Maison (incl. travel)

Maison Identity & Expertise

•Know the Maison’s products & History
•Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the
Maison’s creations and develop general knowledge on the competition
•Follow Brand visual identity guidelines (visual merchandising, day-to-day
maintenance…)

Customer Services

•Receive clients for repairs drop-offs and pick-ups
•Gather client information (product aesthetic & condition, client request,
pre-approved/declined services…)
•Communicate all relevant information (intervention requiring to be sent
overseas, lead time, pr

📌 Sales Associate (Madrid)
🏢 Richemont
📍 Madrid