About us
At Cigna Healthcare, we are committed to improving the health, wellbeing and
peace of mind of those we serve. As part of a integral healthcare leader, we
continuously evolve our services and operations to deliver high-quality,
customer-centric experiences.

Our teams work collaboratively across regions and functions to maintain
operational excellence and ensure the best possible outcomes for our customers
and providers.

About the role

The SME – Provider Inquiries plays a key role within the Provider Inquiries
team, providing expert support on complex provider queries, with a particular
focus on US processes, policies and systems.

This role acts as a central point of expertise for the team, supporting
day-to-day operations, resolving complex or escalated cases, and ensuring
consistency in how inquiries are handled. It also provides ongoing support to
the Network Operations Lead, helping manage ad hoc queries, operational
challenges, and team-level support requirements.

Working closely with internal stakeholders and frontline teams, the role ensures




the team is well-supported, decisions are aligned, and high standards of quality
and service are maintained.

Key responsibilities

* Act as a subject matter expert, managing and resolving complex and escalated
provider inquiries
* Provide day-to-day support and guidance to frontline teams to ensure
consistent and accurate handling of queries
* Support the Network Operations Lead with ad hoc requests, operational
queries, and team-related priorities
* Act as a key escalation point for the team, offering direction and expert
decision-making
* Engage with US-based stakeholders to clarify queries, align on processes, and
support decision-making
* Help maintain consistency in processes and responses across the team
* Support onboarding, training, and ongoing capability development of team
members
* Contribute to knowledge sharing and ensure team access to up-to-date
information and guidance
* Provide input and insig

📌 SME – Provider Inquiries (Madrid)
🏢 Cigna Healthcare
📍 Madrid