Location: Madrid & Others - with 50% travel required
About the role: Customer program engineer is the essential link between Customer, Sales, R&D;, Factory, external partners, and other related departments in the whole project phase from order to delivery. Customer program engineer manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Project and program management team consists of a team organized from China, Shenzhen & Europe.
Reports to: Customer program engineer - Iberia is part of the PM department and reports to the regional Customer program manager- Iberia

Key responsibilities:
· · As the first contact window for customers, stationed overseas;
· Be responsible for visiting customers regularly, understanding customer needs, and following up customer demands until closing;
· Attend the design review meeting and supervise the discussion content of the design review for commercial vehicles;




· Promote the communication and material follow-up of customer-specified products or customer-supplied products;
· Grasp the market product demand and provide bidding support for tender team process;
· Organize and plan customer satisfaction survey and problem feedback follow-up of order delivery, and assist the sales team to maintain customer relationship;
· According to request, manage overseas PDI rectification work, including coordinating PDI resources, inviting customers to inspect vehicles, organizing PDI workshop to deliver according to the plan, managing PDI rectification costs and other activities; lead the communication and coordination of the whole process of delivery plan and registration;
· Handling of quality and material problems feedback by the body builder & follow-up of production and delivery progress of the cooperation project of the body builder, and handling of abnormalities and risks;
· Collect and compile major customer complaints and distribute internally for res

📌 Customer Program Engineer (España)
🏢 BYD EUROPE
📍 España