Salario:
A convenir
Tipo de contrato:
De duracion determinada
Jornada:
Jornada Completa
Años de experiencia:
Sin Experiencia Do you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you
We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.
Responsibilities
· Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop,



and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.
Requirements
· Mandatory languages (fluent): Main language (German ) + English . Valuable: upper intermediate Spanish
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented
We offer:
Contract through temporary agency and wide possibilities of job stability
Full day of 40h per week from Monday to Sunday (5 working days)
Good work environment and development in a mul

📌 Helpdesk Agent German based in Tenerife (España)
🏢 Crit Interim España
📍 España