Are you passionate about using data to shape how millions of customers experience Amazon? We're looking for a Senior Business Intelligence Engineer to own analytics across EU Customer Experience programmes and Catalogue Health, two workstreams that directly influence what European customers see, discover, and buy every day. You'll design data models that reveal how catalogue defects degrade the shopping experience, build measurement frameworks that tell leadership which programmes are actually moving the needle, and deliver the analytical foundations that drive strategic decisions across ten European marketplaces. On the engineering side, you'll build production-grade data pipelines using Python, Spark, SQL, and AWS serverless infrastructure. On the analytics side, you'll own the insights that shape programme direction, deep-diving into customer engagement data, quantifying the impact of quality improvements on real shopping behaviour, and surfacing the opportunities that inform what gets built next. You'll also contribute to AI-powered self-serve analytics capabilities,



building data foundations that accelerate how quickly teams can act on customer signals.

This role requires someone comfortable with ambiguity who can take ownership of a problem end-to-end, from scoping what to measure through to delivering insights that change how teams prioritise. You'll influence senior stakeholders, define what success looks like for programmes that don't yet have measurement, and operate at the intersection of data and strategy. If you want your analytical work to have a direct line to how European customers discover and evaluate products, we'd love to hear from you.

Key job responsibilities
- Leading the design and delivery of analytical data products (datamarts, automated reporting suites, deep-dive frameworks, and AI-powered self-serve tools) that give leadership a clear view of customer experience performance across EU marketplaces
- Defining and tracking success metrics

📌 Senior Business Intelligence Engineer, EU Stores CX Analytics (Madrid)
🏢 Amazon
📍 Madrid