At Palo Alto Networks®, we’re united by a shared mission—to protect our digital
way of life. We thrive at the intersection of innovation and impact, solving
real-world problems with cutting-edge technology and bold thinking. Here,
everyone has a voice, and every idea counts. If you’re ready to do the most
meaningful work of your career alongside people who are just as passionate as
you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path
and shape the future of our industry. This is something our employees work at
each day and is defined by our values: Disruption, Collaboration, Execution,
Integrity, and Inclusion. We weave AI into the fabric of everything we do and
use it to augment the impact every individual can have. If you are passionate
about solving real-world problems and ideating beside the best and the
brightest, we invite you to join us
This role is remote, but distance is no barrier to impact. Our hybrid teams
collaborate across geographies to solve big problems,
stay close to our
customers, and grow together. You will be part of a culture that values trust,
accountability, and shared success where your work truly matters.
Job Summary
Your Career We are looking for a highly motivated and customer-focused
professional. As part of the integral Cortex XSIAM support team, you will serve
our customer base by providing technical support, by answering incoming support
inquiries and managing escalations, phone calls, and emails in an effective,
efficient, and friendly manner within defined service level agreements. Our
methodology is first class support. We’ve been recognized for it as an industry
leader and we’re dedicated to continuing this standard. In this role, you will
work with our technical account managers to personalize our customer’s
experience. You will learn your client’s business objectives in and out within
their technical environment and focus on mitigating risk
📌 Senior Technical Support Engineer (Madrid)
🏢 Palo Alto Networks
📍 Madrid
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