ROLE SUMMARY
The Solution Engineer is the technical bridge between Gilytics’ engineering and GIS data teams and its customer-facing functions (Sales, Business Development, Customer Success). This role turns Pathfinder’s technical capabilities into compelling, working demonstrations and trusted technical guidance for prospects and clients, covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding.
Tasks
KEY RESPONSIBILITIES
• Become a deep expert in the Pathfinder solution and its application across customer use cases
• Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs
• Prepare and run demo projects that showcase Pathfinder’s workflows and applications
• Prepare technical documentation and contribute content for sales and marketing materials
• Prepare technical offers and responses for public tenders
• Provide technical support, including live support to customers
• Manage and triage customer technical requests to help prioritise the product roadmap




• Design and deliver customer onboarding and training activities
• Perform holistic testing of the solution ahead of releases and client deployments
AI & AUTOMATION, EXPECTED CONTRIBUTIONS
At Gilytics, every role is expected to actively adopt AI and automation tools to improve quality, speed, and impact. Below are the specific AI/automation expectations for this position.
• Use AI tools to accelerate the build of demo projects, PoCs, and tender responses
• Leverage AI writing assistants to draft and translate technical documentation and proposals
• Use AI-assisted support/triage tools to manage, categorise, and prioritise incoming customer technical requests
• Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients
Requirements
EXPERIENCE
• Required: 3+ years of practical experience applying GIS to land, environmental, or infrastructure management
• 2+ years in a customer-facing role
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📌 Solutions Engineer (España)
🏢 Gilytics
📍 España