Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a
leading European fintech unicorn on a mission to restore the joy of running a
business, by ending wasted time on financial admin. Shine offers a connected
solution for invoicing, accounting, payroll, business accounts, payments, and
financing, meaning business owners can focus their energy on growing a healthy
business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and
accounting. Together we're building Europe's leading financial copilot for small
businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we
now reach over one million small businesses and 15,000 accountants across
Europe.
We're a multicultural team working from France, Germany, Denmark and the
Netherlands, contributing to a wider European network that spans Spain, Portugal
and Belgium.

Your hiring experience matters




Just as we respect our customers' time, we respect yours. Your experience with
Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

CUSTUMER SUPPORT AT SHINE

Our Customer Support team is at the heart of the customer experience, helping
businesses and accounting professionals get the most value from our software
every day. We don't just solve issues—we build trust, empower users, and
continuously improve our products through customer feedback.

As part of the team, you will:

* Deliver an exceptional support experience across every customer interaction.

* Partner closely with Product, Engineering, and other internal teams to
improve our solutions.

* Turn customer feedback into actionable product improvements.

* Help customers adopt and maximize the value of our tax and accounting
software.

* Contrib

📌 Customer Support Specialist (Las Rozas de Madrid)
🏢 shine
📍 Las Rozas de Madrid