We are looking to hire a Spanish-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction.

Based in our fantastic office in Melilla (Spain) you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.

We are growing rapidly so this could be a great step into long term career progression.

What will you be doing?

· Respond promptly and professionally to customer inquiries via live chat and email.
· Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
· Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
· Assist with account verification processes, including KYC (Know Your Customer).
· Monitor and report on player feedback, suggesting improvements to enhance the player experience.
· Collaborate with other departments, such as Responsible Gambling,



Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
· Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
· Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Who are you?

· Hold a proven background in a customer support role, ideally within the iGaming environment
· Willing to work shifts (night and weekend shifts included)
· Previous sportsbook experience would be a plus
· Native level of Spanish with a good level of English
· Exceptional communication skills, both written and verbal
· High level of attention to detail
· Enjoy problem solving
· Ability to work well under pressure
· Based in or willing to relocate to Melilla

By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you’

📌 Customer Support Agent (España)
🏢 LCKY Group
📍 España